What it does
Who owes me answers the Sunday-night question: who hasn't paid, how much, and how long has it been?
- One row per customer — their total outstanding, their oldest unpaid invoice, and how overdue it is.
- Three totals at the top — outstanding, overdue, and how much you could collect by Direct Debit right now.
- Chase — send the next reminder to any customer, on the spot.
- Collect — take the money by Direct Debit where the customer's mandate is active.
Automatic chasing (Pro) works a ladder rather than nagging:
| When | What goes out | | --- | --- | | 7 days overdue | A gentle nudge | | 14 days overdue | A firmer reminder | | 30 days overdue | A final notice | | After that | Nothing. It stops and leaves it to you. |
Each step is sent once, at least 7 days apart, on the customer's preferred channel (email, text, or both — see Customer comms). An invoice that's already 60 days overdue when you start still gets the gentle one first — it never opens with a final notice.
The list is free on every plan. Automatic and manual chasing need Pro.
Where to find it
- Navigation: Money ▾ → Who owes me
- URL:
/dashboard/owings
Step by step
Work the list
- Go to Money ▾ → Who owes me. The most overdue customer is at the top.
- Use Search customers… to find someone, or the sort dropdown to switch to Biggest balance first or Name (A–Z).
- Click a customer's name to open their record.
Chase someone now
Press Chase on their row. This sends the next step of the ladder immediately, without waiting for the schedule.
It won't let you send the same step twice, jump to the final notice, or restart a finished ladder — if there's nothing sensible to send, it tells you so rather than pretending it sent something.
Collect by Direct Debit
If a customer shows Direct Debit active, press Collect to take the outstanding balance. The money takes a few working days to clear, so the invoice stays outstanding until it lands (see the Direct Debit guide).
Turn automatic chasing on
Automatic chasing runs on Quickie's schedule for every unpaid invoice — there's no switch to flip beyond being on Pro and having the customer's contact details. To have chases go by text as well as email, turn on Text messages (SMS) in Settings → Communications and set the customer's Preferred messages.
What each screen shows
- Outstanding — everything unpaid, across every customer.
- Overdue — the part that's past its due date (red when there is any).
- Collectable now — how much is owed by customers with an active Direct Debit.
- Owed — that customer's total; if they have more than one unpaid invoice, it says how many.
- Oldest invoice — the one being chased, and how many days overdue it is (amber under a fortnight, red beyond).
- Last chased — which step they last got (Not chased / Gentle reminder / Firm reminder / Final notice) and when.
Tips & good to know
- Paying stops the chasing. Once an invoice is settled it leaves the list — there's nothing to switch off.
- Part-payments count. The balance is what's actually left, not the invoice total.
- The ladder is per invoice. A customer with two unpaid invoices is chased on the oldest.
- Texts count toward your plan's message allowance, same as emails.
- It stops on purpose. After the final notice Quickie goes quiet. Three automated messages is enough — past that it needs a person, not a robot.
Troubleshooting
| Problem | What to try | | --- | --- | | "Nothing to send yet — it isn't due a chase, or the ladder is finished" | They're not overdue enough for the next step, were chased within the last 7 days, or have had all three. Nothing's wrong. | | The Chase button is greyed out | Chasing is a Pro feature — see Settings → Plan & billing. The list itself stays free. | | A customer isn't on the list | Their invoices are paid, or still in Draft (drafts aren't owed until you send them). | | Nobody's being chased automatically | Chases need Pro, an invoice at least 7 days overdue, and an email or mobile number on the customer. | | No Collect button | That customer has no active Direct Debit — send them a set-up request from their contact page. | | The overdue figure looks wrong | It's based on the invoice's due date. Check the due date on the invoice itself. |